Your 100% satisfaction is what motivates us to be perfect for you! If you are not completely happy with your Lakihair before it is installed,Please contact us before return or exchange.

1.Parcel seized by customs: It is buyer's duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice) .

2.Status of shipment stagnated for a long time: If status of the parcel stagnated for a long time, we advise you to contact your local FedEx to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us untill the parcel is delivered successfully.

1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused

2.If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund. Item not as described: You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 30 days if you are not satisfied with the item.

If you want to return an item without any quality problem for exchange within 30 days once it is received, please send an email to this email address with your order number return entitled:sales@lakihair.com,  we will offer you the return address. But you are supposed to pay the shipping fee . Return/refund for quality problem Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.

1.If you want to return it Within 30 days, Please keep the item in original condition, items have been used or washed is not allowed to return any more.

2.We will add notes to your order before package being returned, so please do not return the parcel before contacting us. Do pay attention you are supposed to pay the shipping fee.

3. Please write down your order number and other important information and attach it in the package together with the items you returned.If you have any problem in understanding our return/refund policy, you can contact us by email, here is the email address:sales@lakihair.com.

We can cancel the order for you if you contact us in time after your purchase.

1. If contact us within 24 hours after your payment finished, 5% of the order total will be charged as transaction fee.

2. If after 24 hours, 15% of the order total will be charged as transaction and handling fee.

3. Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.

4. If choosing the PayPal Echeck to pay, it needs 5-7 days for PayPal to complete the settlement. during this time, if the customer wants to the refund, 5% of the order total will be charged as handling fee. All rights to interpret are reserved by lakihairmall.com

Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: sales@lakihair.com. We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers.

1) All orders must be returned within 30 days of the purchase date. We provide full refund if we detect manufacturer defect. Please contact our customer service department within 7 days of the purchase date.

2) All items must be returned in its original, factory condition, (unaltered, unworn, undamaged and with tags attached with the original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.

3) All the items should be returned to our local warehouse,Gunagzhou,Guangdong,China.

What does "returned in the original condition" mean?
This means the hair extensions have:

✓ Hair has NOT been washed, conditioned, installed, colored, bleached or worn.
✓ Ties have NOT been cut and the hang tag is attached.

Should I contact you before Return My Parcel?

Yeah,sweetie,we will add notes to your order before package being returned, so please do not return the parcel before contacting us.For any returns, you must contact customer service department to confirm the information.Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account. Buyer are responsible for the return shipping charge.

Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been placed successfully. However,before your order being shipped,we will try our best to help you to revise your shipping address. So please make sure that your shipping address is right.If you insist on changing the address,please contact your local FedEx to do it for you and charge will be paid by you. And if you have any question,please feel free to contact with us first,we will be very glad to help you solve the matter.

What will be happened if the package was rejected by buyers?
If the package was rejected by customers intentionally,or the package was returned back to shipper because of the wrong shipping information or could not contacting with the buyers, buyer is responsible for return shipping cost and any related expenses.

Your 100% satisfaction is what motivates us to be perfect for you! If you are not completely happy with your Lakihair before it is installed,Please contact us before return or exchange.

1.Parcel seized by customs: It is buyer's duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice) .

2.Status of shipment stagnated for a long time: If status of the parcel stagnated for a long time, we advise you to contact your local FedEx to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us untill the parcel is delivered successfully.

1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused

2.If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund. Item not as described: You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 30 days if you are not satisfied with the item.

If you want to return an item without any quality problem for exchange within 30 days once it is received, please send an email to this email address with your order number return entitled:sales@lakihair.com,  we will offer you the return address. But you are supposed to pay the shipping fee . Return/refund for quality problem Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.

1.If you want to return it Within 30 days, Please keep the item in original condition, items have been used or washed is not allowed to return any more.

2.We will add notes to your order before package being returned, so please do not return the parcel before contacting us. Do pay attention you are supposed to pay the shipping fee.

3. Please write down your order number and other important information and attach it in the package together with the items you returned.If you have any problem in understanding our return/refund policy, you can contact us by email, here is the email address:sales@lakihair.com.

We can cancel the order for you if you contact us in time after your purchase.

1. If contact us within 24 hours after your payment finished, 5% of the order total will be charged as transaction fee.

2. If after 24 hours, 15% of the order total will be charged as transaction and handling fee.

3. Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.

4. If choosing the PayPal Echeck to pay, it needs 5-7 days for PayPal to complete the settlement. during this time, if the customer wants to the refund, 5% of the order total will be charged as handling fee. All rights to interpret are reserved by lakihairmall.com

Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: sales@lakihair.com. We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers.

1) All orders must be returned within 30 days of the purchase date. We provide full refund if we detect manufacturer defect. Please contact our customer service department within 7 days of the purchase date.

2) All items must be returned in its original, factory condition, (unaltered, unworn, undamaged and with tags attached with the original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.

3) All the items should be returned to our local warehouse,Gunagzhou,Guangdong,China.

What does "returned in the original condition" mean?
This means the hair extensions have:

✓ Hair has NOT been washed, conditioned, installed, colored, bleached or worn.
✓ Ties have NOT been cut and the hang tag is attached.

Should I contact you before Return My Parcel?

Yeah,sweetie,we will add notes to your order before package being returned, so please do not return the parcel before contacting us.For any returns, you must contact customer service department to confirm the information.Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account. Buyer are responsible for the return shipping charge.

Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been placed successfully. However,before your order being shipped,we will try our best to help you to revise your shipping address. So please make sure that your shipping address is right.If you insist on changing the address,please contact your local FedEx to do it for you and charge will be paid by you. And if you have any question,please feel free to contact with us first,we will be very glad to help you solve the matter.

What will be happened if the package was rejected by buyers?
If the package was rejected by customers intentionally,or the package was returned back to shipper because of the wrong shipping information or could not contacting with the buyers, buyer is responsible for return shipping cost and any related expenses.